Refund policy

EXCHANGE POLICY

Welcome to Upsycle! We're dedicated to ensuring your satisfaction with our streetwear products. If you're not completely satisfied with your purchase, we're here to assist you. Please review our returns policy for a hassle-free exchange experience.

Exchange Window

Customers have a 14-day window from the date of receiving their order to initiate a one-time exchange per item ordered.

Eligible Items Items must be in their original condition with original tags attached, unworn, and unwashed. Please note that underwear items are not eligible for exchange.

Exchange Process

Initiating an exchange is simple. Use your user dashboard to start the process. No additional forms required. For any issues or questions, contact our customer support team at [talk2me@upsycle.ai].

Exchange Shipping

Upsycle covers exchange shipping costs for your convenience. 

Exchanging to a different item

Please note: We offer exchange only. No refunds will be provided upon processing. If the exchanged item costs less, you will be provided with store credit. If the exchanged item costs more, you will need to cover the price difference.

Damaged or Defective Items

If the item is damaged, please send it back with original labels attached. We will replace it with the same item in the correct condition.

Final Sale Items

Underwear items are final sale and cannot be exchanged.

Exceptions or Special Circumstances During bank holidays, there may be a slight delay in return processing. Your understanding is appreciated.

Enjoy your Upsycle streetwear products! For any questions or concerns, reach out to our customer support team at [talk2me@upsycle.ai]. Thank you for being a part of Upsycle!